Privacy Policy

Account information: When you create a Maxibu account, we collect your name, email address, phone number, business registration details, and identity verification documents.

Transaction data: We collect data about orders placed, materials purchased, deliveries tracked, contracts entered, and payments processed through the platform.

Location data: For fleet and logistics services, we collect GPS location data from trucks and drivers during active delivery assignments.

Device and usage data: We automatically collect information about your device, browser, IP address, and how you interact with our platform to improve performance and detect fraud.

We use the information collected to: provide and improve the Maxibu platform and services; process transactions and manage escrow; coordinate deliveries and logistics; verify identities and comply with KYC/AML requirements; send transactional communications (order updates, delivery alerts, payment confirmations); resolve disputes and enforce our Terms; detect and prevent fraud and abuse; and comply with applicable laws and regulations.

We do not sell your personal information. We share information in the following limited circumstances:

With transaction parties: Buyers receive supplier contact details upon order confirmation. Suppliers receive buyer delivery address and contact for fulfilment. Fleet partners receive order details required to complete deliveries.

Service providers: We share data with trusted third-party providers (payment processors, KYC verification services, cloud infrastructure, analytics) under strict data processing agreements.

Legal compliance: We may disclose information where required by law, court order, or regulatory authority — including tax authorities in our operating jurisdictions.

We implement industry-standard security measures including AES-256 encryption for data at rest, TLS encryption for all data in transit, multi-factor authentication for sensitive operations, access controls restricting data to authorised personnel, and regular third-party security audits.

No system is perfectly secure. In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable regulations.

We retain your data for as long as your account is active and for a period thereafter as required by law. Transaction records and contract data are retained for 7 years in compliance with financial regulations. You may request deletion of your account and personal data at any time, subject to our legal retention obligations.

Depending on your jurisdiction, you have the right to: access a copy of your personal data; correct inaccurate or incomplete data; request deletion of your data; object to certain processing activities; request data portability; and withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at privacy@maxibu.com. We will respond within 30 days.

We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyse platform usage. You can control cookie settings through your browser. Disabling certain cookies may limit platform functionality.

Maxibu operates across multiple African countries. Your data may be processed in Nigeria or other countries where our infrastructure providers operate. We ensure appropriate safeguards are in place for cross-border transfers, including data processing agreements with our service providers.

The Maxibu platform is intended for business use by adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, contact us immediately at privacy@maxibu.com.

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email and an in-platform notification at least 14 days before the changes take effect.

For privacy-related questions, requests, or complaints, contact our Data Protection Officer at: privacy@maxibu.com or by post to Maxibu Technologies Ltd, 14A Kofo Abayomi Street, Victoria Island, Lagos, Nigeria.